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Terms & conditions

TICKETS

Ticket is valid on the day of the first departure*( we do not take into consideration the time). Save the ticket till the end of your journey. In case of lost it, you’re unable to continue your sightseeing. You must show or purchase your ticket when getting on board. If you buy the ticket online, please, print it, otherwise you could be refused to get on board. Passengers found travelling without a valid ticket will be charged the full fare.


*In case, you buy 1-day ticket. 2-days ticket is valid on the day of the first trip and during the whole next day.

 

DEPARTURE PLACES AND TIMES

City Tour endeavors to provide departure points and times for the service which are as accurate as possible. However, the company reserves the right to vary such departure places and times without further notice as circumstances require.

 

ROUTES, DELAYS

City Tour reserves the right to deviate from the route of a service in the event of marches, parades, or where reasonably prudent to do so in the light of circumstances beyond the company’s control. City Tour will not be liable for delays not caused by its own staff such as traffic jams, traffic diversions, road closures, parades or any external conditions that justifies the delay. Tour will depart at any weather condition (that does not concern our boat tour).

 

 

BUSES

As we operate a Hop-on/Hop-off service, seats cannot be guaranteed on either deck. Boarding depends on free capacity.  

The Company reserves the right to operate open-top double decker buses, or regular buses from time to time. For safety reasons you are required to remain seated on the upper deck while the bus is in motion.

 

 

CHILDREN, STUDENTS

Children (0-6 years old) may travel for free. Children must be accompanied by an adult. Students with international student card are entitled to student discount.

 

 

REFUNDS

In the event that City Tour is unable to operate a service throughout the periods of the validity of your ticket through circumstances totally within its control, you shall be entitled to a full or part refund of the price of your ticket. Any application for a refund must be made by email: annas@citytourspb.ru (Tickets must be enclosed).

 

For the boat: In case of unforeseen circumstances City Tour  is not obligated to refund the price of your ticket. Please, contact the boat company.

 

 

FOOD, ALCOHOL AND CIGARETTES

The consumption of alcohol, cigarette, food is prohibited on the bus during the entire journey.

 

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